Enlight Me Center

Last Updated: March 2026

At Enlight Me Center, every product is created especially for you after your order is placed. Because of this production process, we maintain a clear and fair return policy that ensures quality while minimizing unnecessary waste.

If you experience any issue with your order, please contact us and we will assist you as quickly as possible.

Customer Support
Email: SUPPORT@ENLIGHTMECENTER.COM
Website: https://enlightmecenter.com

Return Eligibility

Defective or Damaged Products

If your item arrives damaged, defective, or incorrect, we will gladly replace or refund it.

To qualify for a replacement or refund, please contact us within 14 days of delivery and include:

• Your order number
• Clear photos showing the issue
• A brief description of the problem

Once verified, we will provide either:

• A replacement item, or
• A full refund

Return shipping fees will not be charged for defective items.

Non-Defective Returns

Because our products are created individually after each order is placed, we do not accept returns for non-defective items such as:

• Ordering the wrong size
• Change of mind
• Incorrect color choice

We strongly encourage customers to review product descriptions and size charts before placing an order.

Exchanges

At this time, direct exchanges are not available.

If your product arrives damaged or incorrect, we will issue a replacement at no cost once the issue is verified.

Refund Processing

If a refund is approved:

• Refunds are issued to the original payment method
• Refund processing may take 5–10 business days
• Financial institutions may require additional time to post the refund

Lost or Delayed Packages

If your package appears lost during transit, please contact us within 14 days of the estimated delivery date.

We will investigate with the shipping carrier and, if confirmed lost, we will provide a replacement or refund.

Packages marked “Delivered” by the carrier are considered successfully delivered, and we recommend contacting the carrier directly for further assistance.

Order Changes or Cancellations

Orders may only be canceled or modified within 4 hours after purchase.

After this time, the order may already be in production and cannot be changed.

Refund Eligibility

Refunds apply only to physical merchandise purchased through the Enlight Me Center shop (such as apparel, accessories, and other retail products). Services offered by Enlight Me Center—including but not limited to consultations, readings, memberships, digital content, or spiritual guidance sessions—are non-refundable once purchased or delivered.